May 21, 2020

May 11, 2020

Dear Patients,

I hope you and your families are all well and coping the best you can with the current crisis.  I am writing to give you a quick update regarding the state of  Marotta Plastic Surgery Specialists re-opening  and the handling of patient appointments.

Since closing in Mid-March we have been rescheduling patient appointments in 2 week increments with the hope that we would be allowed to  reopen the office in a relatively short period of time. As you know, the  “New York On Pause”  date, which requires us to be closed has been extended  multiple times requiring us to reschedule many of your appointments, perhaps more than once. We apologize if this has been frustrating or an inconvenience for you, but the situation is clearly out of our control.  We have been doing this as a courtesy to secure appointment times for  you  on a schedule that is backlogged  with little availability.

To this date, we still have no definitive date  from New York State as to when we will be allowed to re-open. All elective surgery is prohibited at least until May 29th.

Regarding opening the office for non-emergent visits,  I have been informed by  Suffolk County Department of Health and the New York State Department of Health  that we are prohibited from doing so. Opening our practice is part of  “Phase II”  of  the state re-opening which  currently has no date.    As you may know, “Phase I”  reopening is tentatively scheduled for May 15th  with some construction, manufacturing and retail allowed to return.

Given the current uncertainty of when we will be allowed to  open  for either visits or surgery, you have 2 options as a patient who has missed or will miss their appointment due to the crisis:

You can  reschedule the  appointment in the future with the understanding  that this may need to be  changed (even multiple times)  as required by New York State.
You can elect to be put on our  COVID rescheduling  list  and we will call you to reschedule when we know  definitively  we can reopen.

Until we open,  we are just a phone call  or click  away.  Telehealth consultations, appointments and even  virtual 3D imaging are all available and just some of the  ways we have adapted the  practice to keep  connecting with patients.

You, as always, are our number one priority.   We can’t wait to see you all again.

God Bless and Be Well,

James C. Marotta, MD 

Medical Director

Marotta Plastic Surgery Specialist | MedSpa | Hair Restoration

For the most up-to-date information on possible vaccines, treatments, FAQs, news and more, please visit the following official health organizations:

Centers for Disease Control & Prevention (CDC) www.CDC.gov

World Health Organization (WHO) www.WHO.int

NYS Dept. of Health www.health.ny.gov